the small print
Support
One person reads this inbox and answers it. Here is how to reach them, and the four things people ask most often.
Last updated 16 August 2026.
Getting help
Email hello@lifetimeapps.co
You will get a reply within two working days. Write from the address you bought with if you can — it is how we find your purchase without asking you for anything else.
If something is broken, the three things that make it fixable fastest are: which app, what you did just before it happened, and which browser you are using. A screenshot beats a description. If the app showed an error, the exact words matter more than they look like they do.
“I paid and nothing unlocked”
Unlocking happens when the payment confirmation reaches us, which is usually a few seconds after checkout but is not instant. Reload the app first; if it is still locked after a minute or two, make sure you are signed in with the same email address you paid with — that is the single most common cause, and it is usually a second address that autofilled at checkout.
If it is still locked, email us with the payment reference from your receipt. We can see the payment and grant it by hand. Nobody has ever had to pay twice and nobody is going to.
“I bought one app — why is another still locked?”
Because each app is bought on its own. That is the deliberate shape of this catalogue: 14 separate products, each a one-off purchase, none of them a bundle by accident.
If you want all of them, that is what All Access is — one licence that covers every app, including the ones we have not built yet.
“Where is my data? I don't see it on my other device”
Most of these apps never send your work anywhere on its own. That is the point of them, and it means your work lives in the browser you made it in — it will not appear on a second device, because nothing copied it there.
Four apps can sync to your account if you switch it on, and their settings screens say so. For the rest, moving between devices means exporting from one and importing into the other, which every app supports. Our privacy page lists exactly which apps are which.
Clearing your browser data deletes your work in an app that has no sync, unless you exported it first.
There is no copy on our servers to restore it from. Export anything you would be upset to lose — every app can, at any time, with one click and without signing in.
“I've lost access to the email I bought with”
Email us from wherever you can, with the payment reference from your receipt or the card’s last four digits and the approximate date. We can move a licence to a new address once we can match it to a real payment. It is not automatic, on purpose — an account that can be moved by asking is an account that can be taken by asking.
Refunds and billing
Fourteen days, no questions asked — the details are on the refunds page. Receipts and tax questions go to Dodo Payments, who processed the payment and are the merchant of record; if you are not sure which of us to ask, ask us and we will point you the right way.